How do I return or exchange my order?

Returns can be requested only for the following reasons:

• Size issues
  
• Defective product
  
• Wrong or different color
  
• Quality-related concerns
  

Exchanges are allowed only for the same product in a different size or color. Replacement with a different product is not permitted under any circumstances. All eligible returns and exchanges are processed at no extra cost to you. Famnest reserves the right to decline a return or exchange request if the reason provided does not fall under the above-mentioned categories or is found to be non-genuine.

Exchanges are subject to product availability. If the requested size or color is unavailable, a full refund will be issued.

Can I cancel my order?

Orders can be cancelled only before they are shipped (usually within 24–48 hours of placing the order).

To cancel your order, please write to us at support@famnest.com.

If the order is cancelled successfully:

• For prepaid orders, the amount will be refunded to your original payment method within 4–7 working days.
  

What should I do if I receive a wrong product?

In the rare event that you receive an incorrect product, we will either:

• Re-ship the correct product, or
  
• Issue a full refund
  

This will be done after the reverse pickup of the incorrect item and once it is verified at our end.

Please contact us at support@famnest.com with your order details for further instructions.

Kindly ensure that the product is:

• Unused
  
• In original condition
  
• With all tags intact
  
• Returned along with the original invoice
  

Do I need to ship the return order myself?

No,We will arrange a free reverse pickup through our logistics partner for all eligible return and exchange requests.

How will I receive my refund?

• For prepaid orders, the refund amount will be credited back to your original payment method.
  
• For Cash on Delivery (COD) orders, the refund will be issued as Store Credit, which can be used for future purchases on famnest.com.